The Goodyear Tire & Rubber Company and its affiliates (collectively, “Goodyear”) respect individual privacy and value the confidence of our associates, customers, vendors and others with whom we do business. Goodyear strives to process Personally Identifiable Information (“PII”) in a manner consistent with the laws of the countries in which we do business, and we pride ourselves on upholding the highest ethical standards in our business practices.
This Policy applies to all PII in any format or medium, relating to all employees, customers, vendors and others who do business with Goodyear.
For purposes of this Policy, the following definitions shall apply:
“Personally Identifiable Information” means any information or set of information, whether alone or in combination with other Personally Identifiable Information, processed by Goodyear, which is sufficient to identify an individual. Personally Identifiable Information does not include information that is anonymous, nor does it include publicly available information that has not been combined with non-public Personally Identifiable Information.
“Processing” shall mean any operation or set of operations that is performed upon PII, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.
As used in this Policy, “Goodyear” means The Goodyear Tire & Rubber Company and its affiliates.
When processing PII, Goodyear shall follow these principles:
Notice and Consent: Goodyear endeavors to inform persons whose PII Goodyear collects about (i) the purposes for which Goodyear collects and uses the PII, (ii) the types of third parties to which Goodyear discloses or may disclose that PII, and (iii) the choices and means Goodyear offers the subjects of the PII for limiting the use and disclosure of their PII.
Goodyear will endeavor to provide notice when persons are first asked to provide PII to Goodyear, or as soon as practicable thereafter. Unless permitted by applicable law, no PII is collected without first obtaining the consent of the individual for the collection, use and disclosure of that PII. In some circumstances the consent for Goodyear to collect PII may arise from the nature of the relationship between Goodyear and the individual, or an individual’s interaction with Goodyear, such as by using a Goodyear website or engaging in a transaction with Goodyear.
Goodyear, and third parties on its behalf, uses the PII collected from you for purposes such as but not limited to user registration; administering and tracking a purchase, payment, return, warranty or rebate; arranging for services; inviting participation in online surveys; requesting feedback on products and services; and otherwise communicating with you through various channels.
Choice: Goodyear will endeavor to offer persons whose PII it possesses an opportunity, where feasible and reasonable under the circumstances, to choose whether their PII is to be (a) disclosed to a third party, or (b) used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.
Goodyear will endeavor to provide individuals with mechanisms, reasonable under the circumstances, to exercise their choices.
Access and Correction: Upon request and/or when required or otherwise appropriate, and within periods (if any) set by applicable law, Goodyear will endeavor to grant individuals reasonable access to the PII that Goodyear holds about them. Such access may be denied by Goodyear where the denial is permitted by applicable law and every request from the individual will be assessed on a case by case basis. In the event a request is denied, Goodyear will notify the individual regarding the reasons for denial in writing. Consistent with how your PII is maintained in the ordinary course of Goodyear’s business, Goodyear will provide the information in an understandable form. We may impose a reasonable charge when a request is made (e.g., for photocopying or postage). In addition, Goodyear will endeavor to take reasonable steps to permit individuals to correct, amend, or delete PII that is demonstrated to be inaccurate or incomplete. To guard against fraudulent requests for access, Goodyear may require sufficient information to allow it to confirm the identity of the individual making the request before granting access.
Data Integrity: Goodyear will endeavor to use PII only in ways that are compatible with the purposes for which the PII was collected or in ways that are subsequently authorized by the individual. Goodyear will endeavor to take reasonable steps to ensure that PII is relevant to its intended use, accurate, complete, and current.
Disclosure and Transfer to Third Parties: Goodyear is not in the business of selling PII to others, but does share PII with subsidiaries or affiliates controlled by Goodyear, and with third party service providers that perform services on Goodyear’s behalf. Examples of these services include fulfilling orders, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing credit card payments, providing customer service, requesting feedback on products and services, and sending you marketing and promotional materials, service updates and reminders.
Because Goodyear does business in many countries, PII collected by Goodyear in one country may be processed in another country, whose laws may provide different levels of protection from those in the country where the PII was first collected. PII gathered in one country may be subject to access by and disclosure to law enforcement agencies of jurisdictions other than the country where the PII was first collected. Goodyear also may share PII with organizations and entities that perform services on its behalf, and these organizations and entities may be located in countries other than the country in which the PII was first collected.
Goodyear will endeavor to obtain appropriate and reasonably enforceable assurances from third parties, including its subsidiaries and affiliates, to which it discloses or transfers PII that these third parties will safeguard PII in a manner consistent with this Policy. When Goodyear becomes aware that a third party is using or disclosing PII in a manner contrary to this Policy, Goodyear will endeavor to take reasonable steps to prevent or stop such use or disclosure. To the extent applicable law requires an individual’s consent before disclosing PII to third parties, Goodyear will endeavor to obtain the individual’s consent prior to such transfer. There may be circumstances where Goodyear is required to transfer PII without obtaining prior consent, including (i) where required by a court order; (ii) where Goodyear believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, or safety or property of a person or group of persons; (iii) where it is necessary to establish or collect monies owing to Goodyear or to complete a transaction with a third party; (iv) where it is necessary to permit Goodyear to pursue available remedies or limit any damages we may sustain; or (v) where the information is public. When Goodyear is obliged or permitted to disclose PII, Goodyear will endeavor not to disclose more than is required.
Security: Goodyear takes reasonable and appropriate precautions to protect PII in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction, and to respond to the misuse, loss or unauthorized use of such PII.
Governance: Goodyear will regularly review compliance with this and other Goodyear privacy policies. Except to the extent otherwise prohibited by applicable law, any Goodyear employee, associate or contractor that Goodyear determines is in violation of this Policy will be subject to appropriate disciplinary action up to and including termination of employment or engagement.
Dispute Resolution: Any questions or concerns regarding the use or disclosure of PII should be directed to Goodyear at the address given below. Goodyear will investigate and attempt to resolve complaints and disputes regarding use and disclosure of PII in accordance with the principles contained in this Policy.
Contact Information: Questions or comments about this Policy should be submitted to the following person, by mail or e-mail:
Director Compliance & Ethics
Phone: (330) 796-7288
Goodyear’s Commitment to Privacy
The Goodyear Tire & Rubber Company and its affiliates (collectively, “Goodyear”) respect individual privacy and value the confidence of our associates, customers, vendors and others with whom we do business. Goodyear strives to process Personally Identifiable Information (“PII”) in a manner consistent with the laws of the countries in which we do business.
You are not required to provide any PII to use this site. Any information you do provide through this site will be maintained in a reasonably secure manner and will only be used or disclosed in a manner consistent with the purposes for which you provide the information, or as otherwise disclosed to you, including as described in this policy. For more information on Goodyear’s privacy policies and practices, click on this link.
For purposes of this Policy, the following definitions shall apply: “Personally Identifiable Information” means any information or set of information, whether alone or in combination with other Personally Identifiable Information, gathered, processed, used or stored by Goodyear that is sufficient to identify an individual. Personally Identifiable Information does not include information that is anonymous, nor does it include publicly available information that has not been combined with non-public Personally Identifiable Information.
When you browse a Goodyear website, PII is not collected simply as a result of your browsing. Some functions of our websites, however, may request that you voluntarily supply Goodyear with PII, including but not limited to your name, email address, phone number, vehicle type, and physical address for purposes such as user registration, making or initiating a purchase, arranging for services, requesting feedback on products and services, participating in online surveys, and otherwise communicating with you. In those instances, you may decline to provide your PII, but as a result you may not have access to, or the benefit of, those features. Goodyear also may retain electronic communications you send to customer service representatives, webmasters, installers or other representatives or other associates or service providers.
Goodyear websites track information about visits to those sites. For example, statistics are compiled that show the daily requests received for particular files on a site, and what countries those requests come from. These aggregated statistics are used to customize Goodyear websites, and may also be provided to others.
Certain Goodyear sites may use “cookies” or “web beacons.” A “cookie” is an element of data that a website can send to your browser, which may be stored on your computer, device or system. Cookies allow Goodyear to better serve visitors to Goodyear websites by offering a tailored experience. A “web beacon,” also referred to as a “spotlight” or “pixel tag”, is used to recognize unique cookies and assist us in determining which advertisements bring users to a specific website or page. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you decline to accept the cookie, it will also disable the web beacon. The information collected does not contain your name, address, telephone number or email address. Goodyear from time to time permits third parties to apply cookies when you visit the site. However, the Goodyear website gives you a means to control how these cookies are placed and used. Currently, Goodyear utilizes a service known as “AdChoice” and you can access it through a link on the respective Goodyear website’s home page. The AdChoice function provides a list of companies that Goodyear allows to track on the websites. You can opt out from receiving interest-based ads from those who allow it by clicking “all off” and “apply changes.” If you opt out, these companies will still collect data about you on the Goodyear website, but these companies will not use that data to serve you interest-based advertisements. Different browsers use different methods to communicate such “Do Not Track” signals; the industry has not yet adopted a uniform method to do so. For this reason, Goodyear websites are not able to interpret or respond to Do Not Track signals.
Goodyear and third parties acting on Goodyear’s behalf may use the PII you give to Goodyear for purposes such as:
- User registration
- Processing, recording, and tracking a purchase, payment, return, warranty or rebate
- Arranging for services
- Inviting your participation in online surveys
- Requesting feedback on products and services
- Otherwise communicating with you through various channels.
Promotions and offers you receive may be based on information you provide in response to surveys, information you provide in connection with product and service inquiries, transactions conducted through or facilitated by Goodyear websites, or other communications made to or through a Goodyear website. If you do not want to receive email or other communications from Goodyear, please adjust your communications preferences (click here). Goodyear will use reasonable efforts to address all requests to remove names from any postal mail or email lists.
Online Tire Registration Information
Any information provided by users through the online tire registration form available on this site will not be shared with any third party other than as provided by law, nor will it be used for any marketing purposes. Any information you provide in the online tire registration form is maintained in a separate tire registration database and is not used for any other purpose.
Goodyear may disclose PII to third parties that assist Goodyear in promoting and marketing its products and services; storing and analyzing the PII; conducting user and consumer ratings, reviews and surveys; communicating with you on Goodyear’s behalf; and processing and fulfilling transactions, including tire purchases and installations and/or other vehicle services; and as otherwise necessary to provide promotional communications or services to website users and customers.
Payment processing, including debit and credit card payment processing, is performed by third party service providers and Goodyear does not process or store your credit or debit card information in connection with transactions occurring through Goodyear websites.
Other Web Sites
Goodyear websites may contain links to non-Goodyear sites, and we make every effort to link only to sites that share our high standards and respect for privacy. However, Goodyear is not responsible for the content of or the privacy practices employed by non-Goodyear sites.
Goodyear does not knowingly collect any PII (such as name, address and telephone number) from children under 13 years of age through any Goodyear website. Goodyear websites specifically instruct children under 13 not to submit such information to this web site. Goodyear does not allow children under 13 to register for or participate in contests or promotions on this site. However, if the parent or guardian of a child under 13 believes that his or her child has provided Goodyear with PII, that parent or guardian should contact Goodyear if they want this information deleted from Goodyear’s systems. If Goodyear obtains knowledge that it has PII about a child under 13 in retrievable form in its files Goodyear will delete that information from existing files. In addition, anyone under 18 years of age should seek his or her parent’s or guardian’s permission prior to using or disclosing any PII on this site.