Warranty Policy

Goodyear tires are, unless stated otherwise, warranted against workmanship and material or design related conditions throughout their first tread life (new tires) down to the local official remaining nonskid/TWI for the following period of time.

5 Years Quality Warranty.

What is covered under Goodyear Warranty Policy

Passenger Car and Light Truck

All Goodyear tires bearing Goodyear’s serial number which are within 5 years from the date of manufacture are covered by warranty during original tread life from defects in workmanship and materials which render the tire unserviceable.

If our examination shows such product has a condition due to defects in workmanship and materials, under the terms of this warranty, we will make a fair and reasonable allowance in the purchase of a new similar Goodyear product.

 

*Current non skid                             = Measured remaining tread depth.

*TWI                                                 =Tread Wear Indicator (1.6mm)

*Average Tread Wear Remaining = Average usable tread depth measured across the tire

 

What Is Not Covered under Goodyear Warranty Policy

1. Request for adjustments for tires which are more than five (5) years from date of manufacture or which have exceeded the life of the original usable tread pattern*, whichever comes first.

2. The original usable tread pattern is the original pattern down to the tread wear indicators which is 1.6mm of tread remaining.

3. Tires / tubes / flaps modified by any kind of material added after leaving a Goodyear factory. Credit will not be given in any adjustment transaction for tires modified with these materials (balancing substances, white inlay on a black tire, sealants & fillers excl. Duraseal technology), if the condition relates to such material.
4. Wear related complaints including fast wear, uneven wear and heel & toe wear for Consumer, RMT and farm tires.
5. Road hazards (including, cuts, snags, impact breaks, punctures, whether repairable or not);
6. Chipping and chunking for all tires. Wreck, collision or fire;
7. Improper inflation, overloading, high speed spin-up, misapplication, misuse, negligence, racing, improper mounting or demounting.

8. Mechanical condition of the vehicle’s suspension, steering, brake system and etc. Including misalignment, Improper Toe and camber adjustment.

9. Ride disturbance after the first 25% of usable tread wear or due to damaged wheels or any vehicle condition;

10. Temporary spare tires used on vehicles used in racing and on passenger cars in special application e.g.; police pursuit service;
11. Air leakage on OTR tires which have been mounted for more than 3 months prior claim.
12. Long term storage of vehicles with tires mounted on which causes flat spots on tires.
13. Tires with conditions being the direct result of tire structure modification such as repairs processed by third party, siping or used with defective components such as tube, flap or rim.
14. Usage of tubes in tubeless tires if not otherwise specified.
15. Tires damaged by external events (mounting, dismounting, mechanical condition of the vehicle, chain damage, etc…).

Any tire, no matter how well constructed, may develop a condition in service or otherwise become unserviceable due to conditions beyond the control of the Manufacturer. This warranty is not intended as a representation that a tire condition may not develop.

There is no other guarantee, warranty or liability, express or implied, applicable to these products. No representative has authority to make any representation, promise or agreement except as stated herein.

 

Terms and Exclusions

This warranty only applies in Malaysia.

Tires presented to an authorized Goodyear Dealer for compensation remain the property of the consumer and Goodyear accepts no responsibility for loss or damage to tires which are in the custody or control of an authorized Goodyear Dealer for inspection. The tire will be the property of Goodyear once adjusted by Goodyear. Consumer holds the responsibility of taking the tire for further inspection if in the event of dispute.

This warranty does not provide compensation for service charges incurred, charges for mounting and balancing, loss of time, loss of use of vehicle, inconvenience or consequential damage insofar as the law permits.

Regarding the above warranty policy, there is no other guarantee, warranty or liability, express or implied, applicable to these products of Goodyear. No representative has authority to make any representation, promise or agreement except as stated herein.

This warranty does not supersede or exclude your rights under applicable consumer law.

Goodyear tires are, unless stated otherwise, warranted against workmanship and material or design related conditions throughout their first tread life (new tires) down to the local official remaining nonskid/TWI for the following period of time.

5 Years Quality Warranty.

What is covered under Goodyear Warranty Policy

Bias Light Truck / Bias Medium Truck / Radial Medium Truck / Rear Farm / Grader

All Goodyear tires bearing Goodyear’s serial number which are within 5 years from the date of manufacture are covered by warranty during original tread life from defects in workmanship and materials which render the tire unserviceable.
If our examination shows such product has a condition due to defects in workmanship and materials, under the terms of this warranty, we will make a fair and reasonable allowance in the purchase of a new similar Goodyear product.

*Current non skid                             = Measured remaining tread depth.

What Is Not Covered under Goodyear Warranty Policy

1. Request for adjustments for tires which are more than five (5) years from date of manufacture or which have exceeded the life of the original usable tread pattern*, whichever comes first.
2. Tires / tubes / flaps modified by any kind of material added after leaving a Goodyear factory. Credit will not be given in any adjustment transaction for tires modified with these materials (balancing substances, white inlay on a black tire, sealants & fillers excl. Duraseal technology), if the condition relates to such material.

3. Wear related complaints including fast wear, uneven wear and heel & toe wear for Consumer, RMT and farm tires.
4. Road hazards (including, cuts, snags, impact breaks, punctures, whether repairable or not);
5. Chipping and chunking for all tires. Wreck, collision or fire;
6. Mechanical condition of the vehicle’s suspension, steering, brake system and etc. Including misalignment, Improper Toe and camber adjustment.
7. Ride disturbance after the first 25% of usable tread wear or due to damaged wheels or any vehicle condition;
8. Temporary spare tires used on vehicles used in racing and on passenger cars in special application e.g.; police pursuit service;
9. Air leakage on OTR tires which have been mounted for more than 3 months prior claim.
10. Long term storage of vehicles with tires mounted on which causes flat spots on tires.
11. Tires with conditions being the direct result of tire structure modification such as repairs processed by third party, siping or used with defective components such as tube, flap or rim.
12. Usage of tubes in tubeless tires if not otherwise specified.
13. Tires damaged by external events (mounting, dismounting, mechanical condition of the vehicle, chain damage, etc…).

Any tire, no matter how well constructed, may develop a condition in service or otherwise become unserviceable due to conditions beyond the control of the Manufacturer. This warranty is not intended as a representation that a tire condition may not develop.

There is no other guarantee, warranty or liability, express or implied, applicable to these products. No representative has authority to make any representation, promise or agreement except as stated herein.

 

Terms and Exclusions

This warranty only applies in Malaysia.

Tires presented to an authorized Goodyear Dealer for compensation remain the property of the consumer and Goodyear accepts no responsibility for loss or damage to tires which are in the custody or control of an authorized Goodyear Dealer for inspection. The tire will be the property of Goodyear once adjusted by Goodyear. Consumer holds the responsibility of taking the tire for further inspection if in the event of dispute.

This warranty does not provide compensation for service charges incurred, charges for mounting and balancing, loss of time, loss of use of vehicle, inconvenience or consequential damage insofar as the law permits.

Regarding the above warranty policy, there is no other guarantee, warranty or liability, express or implied, applicable to these products of Goodyear. No representative has authority to make any representation, promise or agreement except as stated herein.

This warranty does not supersede or exclude your rights under applicable consumer law.